Our neutral service and products function as a comprehensive alternative to official government claims portals or as a supplementary resolution service that integrates with them or with your case management system.
Our claim resolution products are modular and can be used in any configuration, catering to both UK and US markets.
Negotiation
Cases that do not resolve within the official claims management portals automatically transition into the Nuvalaw platform:
Central repository where parties can continue to file and exchange information
Ongoing support for claims resolution through NuvaNotes
Seamless escalation to team lead for resolution in terms of agreed negotiation protocol with all the information available on the platform
Cases that do not settle within the agreed timeframe are seamlessly escalated to arbitration
Platform management information used to identify and address inefficiencies
Liability
For cases that require a decision on liability.
Claimant lawyers and insurers to upload and agree on a liability pack (pre-defined list of documents)
Arbitrators can use NuvaNotes to ask questions from the parties in clarification before rendering the award. This speeds up resolution time, improving process flow while maintaining quality awards.
Alignment with standard claims management rules and regulations.
Significantly faster resolution time compared to traditional court processes.
Consistent outcomes comparable to traditional court processes
Robust and responsive quality assurance
Damages (Quantum)
For cases that require a decision on damages:
Few touches per claim
Alignment with relevant government portal rules (if any)
Significantly faster resolution time compared to traditional court processes
Consistent outcomes comparable to traditional court processes
Robust and responsive quality assurance
Liability & Damages (Quantum)
In the event that part liability has been accepted, Damages (quantum) and Liability determinations can be combined for more efficient resolution.
Online Hearing
Third Party Recovery Claims
Handle recovery claims (subrogation claims) easily with our straightforward, structured process.
Online Hearing
Backlog Management
We partner with you to ensure maximum value is gained from our product offering, including helping manage case book rundowns and backlogs.
Our time-bound process and immutable data record ensure certainty and foster collaboration toward the best possible resolution outcomes for everyone involved. Depending on the Nuvalaw process selected, claims can settle at any phase after validation and will proceed to arbitration only where required.
User-first design
From start to finish, we make usability, simplicity, and elegance a priority in our product design and build process.
Simple integration
Nuvalaw leverages the power of the API and can integrate easily with your case management system.
Stress-tested
Our platform operates with 99.99% uptime, is scalable to any requirement, and incorporates redundancy principles for increased reliability.
Built for the future
We understand the value of data and are constantly developing and adding new features and functionality to the platform that help you realise the full value of yours.
Alignment with State legal and regulatory environments (US)
Alignment with government portal rules (UK)
Claims management system integration
Integrated invoicing
Rich management information and reporting
Multiple claims handlers per case
Reassign cases to different claims handlers
