Interact: where disputed claims end
Product
Both sides work the same claim on one neutral platform: structured negotiation inside defined windows, binding arbitration when needed, and every step documented as it happens.
Three claim categories, live today
Coverage
Live
Personal injury
OIC tariff claims, MOJ Stage 2 dropouts, and fast track cases: structured negotiation inside defined windows, decided by arbitrators with judicial experience when settlement isn’t reached.
- OIC tariff: clear fast at lower handling cost
- MOJ dropouts: paper determination in days
- Fast track: quantum or liability decided
- Days, against 40+ weeks to a hearing
Live
Credit hire
Rate, duration, and need disputes on non-GTA cases, decided on the documents by arbitrators with judicial experience of deciding these claims in court.
- ~4 months end to end, against ~18–30 months through court
- Savings ~70% on fast track handling cost
- Open to GTA signatories seeking faster resolution outside the standard process
- Binding under the Arbitration Act 1996
Live
Subrogation
Insurer-to-insurer recovery disputes through the same structured process: same protocols, same timelines, same binding outcome.
- No claimant involvement needed
- Pre-agreed protocols reduce process disputes
- Complete audit trail and reporting
The protocol model generalises: new claim categories onboard onto the same platform, panel, and process. Configuration, not re-platforming.
Three views of the same claim
Inside Interact
Fee earner
Work the claim, not the chase
The offer thread, response windows, and deadlines in one place. The clock runs on both sides: nothing sits dormant, nobody chases.
- Defined response windows on every offer
- Evidence and submissions attach to the thread
- Paralegal-friendly: arbitration is not litigation under the LSA
Claims manager
See the whole book move
Settlement progress across the portfolio as it happens, not at month end.
- Response times and bottlenecks, visible
- Missed deadlines and non-engagement documented automatically
- Outcomes across your book as they land
Compliance
Evidence, ready-made
Every offer, response, and decision timestamped into the ADR record.
- The audit trail that answers Churchill
- Certificates of rejection or termination, usable on costs
- Awards enforceable in the same manner as a court judgment (Arbitration Act 1996)
Up and running without the upheaval
Getting started
Integration via API
Interact can be set up to integrate with your case management system via API: referrals, documents, and outcomes flowing both ways.
Start with a small pilot
Most firms begin on OIC or fast track cases. Protocols agreed before the first claim; no volume commitment.
Onboarding done with you
We set your team and your protocols up together, training included.
- Binding arbitration under the Arbitration Act 1996
- Arbitrators with judicial experience
- Flagged awards independently reviewed
- Certificates usable in court on costs
Both sides of the market, signed and referring: insurers covering about half of UK motor among them
Take control of disputed claims
Court takes 40+ weeks to a hearing. Interact resolves claims in days, with the complete audit trail as your costs protection. Most firms start with a small pilot, no commitment required.
Book a 30-minute call